Refund Policy

1. Returns

We accept returns within 14 days of delivery for eligible items.

To be eligible for a return, your item must:

  • Be unused and unworn
  • Be in original packaging
  • Be in resellable condition

To initiate a return, please contact us at support@blvnk.com with your order details. Returns must be approved before being sent back.

2. Return Process

Once your return request is approved, we will provide instructions on how and where to send your item.

Please do not send items back without prior approval, as they may not be accepted.

3. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service, as we are not responsible for items lost in transit.

4. Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 7 business days. :contentReference[oaicite:0]{index=0}

Please note that your bank or payment provider may take an additional 5–10 business days to process the refund.

5. Exchanges

We do not offer direct exchanges. If you wish to replace an item, please return the original item and place a new order.

6. Order Cancellations

Orders may be cancelled within a short window after purchase. Once an order has been processed or shipped, it cannot be cancelled. :contentReference[oaicite:1]{index=1}

If your order has already shipped, you may request a return after delivery.

7. Non-Returnable Items

We do not accept returns for:

  • Final sale items
  • Gift cards
  • Personalised or custom-made products
  • Items not in original condition

8. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos and details.

We will arrange a replacement or refund at no additional cost to you.

9. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account again
  • Contact your credit card company
  • Contact your bank, as processing times can vary

If you’ve done all of this and still have not received your refund, please contact us at support@blvnk.com.

10. Contact Us

For any questions regarding returns or refunds, please contact us at:
support@blvnk.com